Find information for visitors below, including policies on visiting hours, child visitors, overnight stays, and private rooms, as well as information about traveling to TIRR Memorial Hermann from inside or outside Houston.
A variety of meal services are offered to our patients and families. Patients can order from a specialized menu in accordance with their physician’s orders, and eat in their rooms. Patients with no dietary restrictions can request to eat in the café with menu choices from the café menu. Dining can be enjoyed with family and friends in the café dining room or in the outdoor patio area.
Hospital visiting hours are from 9 a.m. to 9 p.m. daily. During this time we encourage family members and caregivers to come and participate in family/caregiver training and rounding, as it contributes greatly to the overall plan of care.
Family and friends play an integral part in the healing process and for this reason we encourage visitation and participation.
However, children are not allowed to remain in the facility overnight. It is also important to note that a hospital visitation can place children at risk in an environment that has potential for transmitting illness.
If you plan to bring children under age 12 to the hospital, it is advised they are not left unattended. Likewise, during certain times of the year, such as flu season, we respectfully request that children not be brought to the hospital for visitation in order to prevent the introduction of seasonal illnesses such as flu to our patients.
There are several parking garages near the hospital and a satellite parking lot on the Texas Medical Center Campus. If you park for five or more consecutive days, you may purchase a TMC Visitor Parking Pass which is less expensive than paying on a daily basis.
The card allows visitors unlimited 24-hour in-and-out access to convenient parking for TIRR and most other TMC Campus locations for the amount of days purchased. You may purchase these cards at Easy Pay stations in Garage 2, 7 and 10. No refunds or exchanges are possible. Texas Medical Center patient and visitor parking guides are available in the lobbies, Admissions and Social Work departments.
Several resources are available to make staying near TIRR Memorial Hermann an easy and convenient process. Local hotels with shuttle service, as well as other lodging resources in the area are available. Please be aware that many of the hotels with free services often have a waiting list.
Please contact your assigned social worker for more information or visit our hotel information page.
Both Houston-area airports, George Bush Intercontinental Airport and William P. Hobby Airport, offer services for those with special travel needs.
George Bush Intercontinental Airport Assistance provides special service representatives who are fluent in 20 languages and are on call 24 hours a day, ready to assist arriving patients with baggage claims, transportation, hotel selection and information on their chosen healthcare provider. Prior to your arrival contact the Admissions team at TIRR Memorial Hermann, on your behalf they will call to schedule Intercontinental Airport Assistance for international patients.
William P. Hobby Airport Assistance provides special service representatives who are fluent in English and Spanish and are available between 5:30am - 8:30pm, ready to assist arriving patients with baggage claims, transportation, hotel selection and information on the Texas Medical Center. Prior to your arrival, contact the Admissions team at TIRR Memorial Hermann to schedule Hobby Airport Assistance on your behalf.
The International Medical Visitor Service Center at Bush Intercontinental Airport is available to international patients and international visitors of the Texas Medical Center. Located on the ground floor of the international terminal, the center offers a comfortable place to relax after a long flight. Visitor center amenities include a staffed reception area, a lobby with television and comfortable seating, a children's playroom, restrooms, telephone access, a refrigerator stocked with refreshments and information about participating Texas Medical Center institutions.
Patients may have an overnight visitor for emotional support and to participate in family/caregiver training.. If a patient is a minor only family members or guardians will be permitted to stay overnight. Overnight visitors must follow certain rules, including:
Visitors will be allowed to stay overnight in an occupied semi-private room; however, approval from the other patient in the room, or that patient's family member, must be obtained.
The stroke and brain inury units of the hospital are locked/secured for patients who can walk but have cognitive and memory deficits. Secured units help keep patients from wandering. You can visit the unit but will need a nurse or authorized personnel to let you out of the unit.
TIRR Memorial Hermann is located near a busy Level 1 Trauma Center (Emergency Room). Everyone should be aware of their surroundings.