Patient Rights & Legal

TIRR Memorial Hermann recognizes the right of human beings for independence of expression, decision and action and will protect these right of all patients, regardless of age, in order that their needs for privacy and personal dignity will be considered and preserved.

TIRR Memorial Hermann is also committed to compliance with the Americans with Disabilities Act. Below are links to our accessibility commitment, to legal resources for persons with disabilities, our Patient Rights & Responsibilities, disability law and regulatory contact information.

TIRR Memorial Hermann

TIRR Memorial Hermann-Greater Heights

TIRR Memorial Hermann-The Woodlands

Patient Information Sheet on Right to Receive Visitors

Regulatory Contact Information

If you have a complaint or a concern regarding patient safety or quality of care, please contact a TIRR Memorial Hermann employee or manager at any time. Your concern may be submitted either verbally or in writing. We will work with you to resolve your complaint or concern within a reasonable time frame. If your complaint or concern is not resolved to your satisfaction, please call the Guest Relations hotline at (713) 797-5959.

You may also submit a complaint directly to the Texas Department of State Health Services, Health Licensing and Compliance Division. The complaint may be mailed, faxed or you may call the Complaint Hotline:

Health Facility Licensing and Compliance Division
Texas Department of Health
1100 West 49th St
Austin, Texas 78756
Fax: (512) 834-6653
Complaint Hotline: (888) 973-0022

You may also submit a complaint or concern about patient safety and quality of care to one of the following organizations. When calling TMF ask to request a Quality of Care review or ask for the Quality Improvement Organization.

TMF Health Quality Institute (handles complaints or concerns for people with Medicare in Texas)
Review and Compliance
Bridgepoint I, Suite 300
5918 West Courtyard Drive
Austin, TX 78730-5036
Beneficiary complaint helpline: (800) 725-8315
Phone: (800) MEDICARE (633-4227)

Commission on Accreditation of Rehabilitation Facilities (CARF)
6951 E. Southpoint Rd.
Tucson, AZ 85756
Phone: (520) 325-1044
Toll-Free: (888) 281-6531 voice/TTY or toll-free voice (866) 510-2273
Fax: (520) 318-1129

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
E-mail: complaint@jointcommission.org
Phone: (800) 994-6610

Get Started

To make a referral or to schedule an appointment, please call 1 (800) 44-REHAB (73422), (713) 797-5942, fax (713) 797-5988 or fill out our online forms by clicking the buttons below.

Become a Patient Refer a Patient

Contact Us

If you have questions or are looking for more information, please complete the form below and we will contact you.

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You!

Thank you for contacting the TIRR Memorial Hermann. We have received your inquiry, and a team member will contact you soon.

If you need more immediate assistance, please call us at (800) 44-REHAB (73422).

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

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US News and World Report Best Hospitals Badge

Nationally Ranked Rehabilitation

For the 35th consecutive year, TIRR Memorial Hermann is recognized as the best rehabilitation hospital in Texas and No. 2 in the nation according to U.S. News and World Report's "Best Rehabilitation Hospitals" in America.

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