TIRR Memorial Hermann recognizes the right of human beings for independence of expression, decision and action and will protect these right of all patients, regardless of age, in order that their needs for privacy and personal dignity will be considered and preserved.
TIRR Memorial Hermann is also committed to compliance with the Americans with Disabilities Act. Below are links to our accessibility commitment, to legal resources for persons with disabilities, our Patient Rights & Responsibilities, disability law and regulatory contact information.
If you have a complaint or a concern regarding patient safety or quality of care, please contact a TIRR Memorial Hermann employee or manager at any time. Your concern may be submitted either verbally or in writing. We will work with you to resolve your complaint or concern within a reasonable time frame. If your complaint or concern is not resolved to your satisfaction, please call the Guest Relations hotline at (713) 797-5959.
You may also submit a complaint directly to the Texas Department of State Health Services, Health Licensing and Compliance Division. The complaint may be mailed, faxed or you may call the Complaint Hotline:
Health Facility Licensing and Compliance Division
Texas Department of Health
1100 West 49th St
Austin, Texas 78756
Fax: (512) 834-6653
Complaint Hotline: (888) 973-0022
You may also submit a complaint or concern about patient safety and quality of care to one of the following organizations. When calling TMF ask to request a Quality of Care review or ask for the Quality Improvement Organization.
TMF Health Quality Institute (handles complaints or concerns for people with Medicare in Texas)
Review and Compliance
Bridgepoint I, Suite 300
5918 West Courtyard Drive
Austin, TX 78730-5036
Beneficiary complaint helpline: (800) 725-8315
Phone: (800) MEDICARE (633-4227)
Commission on Accreditation of Rehabilitation Facilities (CARF)
6951 E. Southpoint Rd.
Tucson, AZ 85756
Phone: (520) 325-1044
Toll-Free: (888) 281-6531 voice/TTY or toll-free voice (866) 510-2273
Fax: (520) 318-1129
If you have questions or are looking for more information, please complete the form below and we will contact you.