The Memorial Hermann Release of Information Department is dedicated to processing your requests for protected health information in a timely manner. Hours of operation are Monday through Friday, 8:00 a.m. to 4:00 p.m. and we can be reached at (713) 867-4335.

For your convenience, we have one mailing address for Release of Information for the Memorial Hermann Health System.

Mailing Address:
Memorial Hermann Release of Information
7737 SWF C94
Houston, TX 77074

Memorial Hermann Health System is not custodian of records for any of the Memorial Hermann Surgical Centers or hospital facilities. You will need to address your request for medical records as directed on those facility specific websites. For a list of these facilities, please see the list of surgical centers.

Frequently Asked Questions

Patients can complete:

Memorial Hermann will respond to your request within 15 days. A cost-based fee, including only the cost of labor for the production of the information requested and supplies for creating the information, along with possible postage, may be assessed.

Physicians that have staff privileges at Memorial Hermann have immediate access to your information through the electronic medical record. Simply ask your health care provider to review your medical records and imaging studies online.

For physicians or health care facilities not affiliated with Memorial Hermann, you can request that we transfer your medical records by completing the form below.

In addition, your physician can also ask that your medical records be sent to their office by requesting your medical records on his/her office letterhead and faxing back to the Release of Information Department.

To obtain a copy of your itemized billing statement, please call (713) 778-2545.

A patient has the right to request an amendment to information contained within his/her medical record. Complete the form: Request to Amendment of Protected Health Information.

You have the right to receive an accounting of disclosures of protected health information made by Memorial Hermann in the six years prior to the date on which the accounting is requested. Complete the form: Request for Accounting of Disclosures.

When requesting medical records acting as the medical power of attorney, we will ask that you supply a copy of the medical power of attorney as well as the physician statement citing that the patient is unable to make medical decisions.

You may complete one of our authorization forms listed below, and give this form to the third party requestor to mail to Memorial Hermann with a cover letter.

Patient Services