Patients and Visitors

Patient Information

Admissions and Care: Most of our patients require multidisciplinary medical care for acute or chronic medical or surgical conditions. Patients are admitted by private general pediatricians, The University of Texas Pediatric Group and pediatricians who specialize in cardiology, neurology, infectious diseases, endocrinology, hematology and psychiatry.

Many referrals are made from area hospitals for children who require more intense treatment or advanced diagnostic care. While our primary surgical specialties are general, neurology, plastic and otolaryngology, we are equipped to care for children with any medical or surgical problem.

Business Services: (713) 448-5502 or (800) 526-2121

Concierge Services: The Concierge at Memorial Hermann-Texas Medical Center can offer suggestions on getting around the hospital and city, as well as recommend local hotels, restaurants and other information. Call (713) 704-1007 for more information.

Language Assistance:Interpreter service available upon request.

Medical Records/Release of Information: 1st floor, Robertson Pavilion, (713) 704-3600, 8:30 a.m. to 4 p.m.

Patient Relations: (713) 704-4540

Patient Dining

For Pediatric Patients

Children's Memorial Hermann Hospital's Inpatient Dining Menu | En Español

For Adult Labor & Delivery Patients

Memorial Hermann-Texas Medical Center Inpatient Dining Menu

Visitor Information

Gift Shop: 1st floor, Hermann Pavilion

Meditation/Chapel/Prayer Rooms: Dunn Chapel: Atrium, Hermann Pavilion (ground floor)

Sterling Prayer & Meditation Room: 1st floor, Robertson Pavilion

Respite Area: Cullen Courtyard

Muslim Prayer Room: 6th floor, Cullen Pavilion

Chaplain Services: (713) 704-4160

Preventing the Spread of Infection: Please help us provide a safe environment for everyone who comes to our hospital by following these guidelines:

• Always wash hands before entering and as exiting a child's room.
• Hands are the primary way infections are passed from one person to another.
• For convenience, alcohol hand sanitizers are located next to the entrance of each room.
• If you or your other children are sick, please to not visit the hospital.
• Many childhood infections are contagious and infections can be passed from one person to another just by visiting.
• To prevent the spread of infection, please do not visit other patient's rooms.
• If you or your child has been around anyone with chickenpox within the past three weeks and your or they have not had chickenpox, please do not visit.

Smoking Policy: Outside Robertson Pavilion

Staying in Touch: Our nurses are available to speak with you regarding an update on your child. Outside the hospital call (713) 704-2170 to speak with your child's nurse. For protection, you will be assigned a security code during the admission process to use when calling. Only family and friends with the security code will be provided information on the patient.

Waiting Rooms:

• Main Waiting Areas - 7th , 8th, 9th and 10th floors, Hermann Pavilion, 11 a.m. - 1 p.m.; 5 - 8:30 p.m.
• PICU - 9th floor, Hermann Pavilion
• NICU - 7th floor, Hermann Pavilion

Dining:

Visitation Guidelines

We strongly believe in including our patients' loved ones in the healing process. When family members, friends and caregivers work together, patients often experience a higher level of safe, quality care that leads to a faster recovery and a shorter hospital stay.

Children’s Memorial Hermann Hospital visiting hours are from 9 a.m. to 9 p.m. daily to provide an optimum healing environment for our patients.

Children’s Memorial Hermann Visitation Guidelines

• You have the right to have any visitors you designate. The hospital will not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
• For the safety of our patients, sick visitors are not allowed at any time.
• Children younger than 16 must be accompanied and supervised by a responsible adult at all times.
• All overnight visitors must be 18 years of age or older.

Parent, Legal Guardian and Primary Support Person

Parents and legal guardians are welcome to visit any day, at any hour. A primary support person can be with a patient 24 hours a day, even outside of visiting hours, as they are designated to support the patient throughout the hospital stay.  A primary support person will be issued identification by the nursing unit, which must be worn at all times. For more information regarding a primary support person, please ask your nurse.

Unit Visitor Guidelines

At Children’s Memorial Hermann Hospital, many units have specific visitation guidelines appropriate for the respective area and level of care provided. Please see below for unit-specific visitation information.

Cardiac Intensive Care Unit (Cardiac ICU)

• Three visitors are allowed at the bedside during regular hospital visiting hours.
• All Cardiac ICU visitors must be the age of 3 years or older.
• Two parents and/or a primary support person are allowed to stay overnight.

Cardiac Intermediate Care Unit (Cardiac IMU)

• Visitors of all ages are welcome.
• Two parents and/or a primary support person are allowed to stay overnight .

Pediatric Intensive Care Unit (PICU)

• Three visitors are allowed at the bedside during regular hospital visiting hours.
• All PICU visitors must be over the age 3 years or older.
• Two parents and/or a primary support person are allowed to stay overnight .

Neonatal Intensive Care Unit (NICU)

• All NICU visitors must be age 12 or older.
• Two parents and/or a primary support person are permitted overnight.

Learn more about NICU visitation hours, rounding and overnight accommodations »

The Women’s Center at Children’s Memorial Hermann Hospital

Labor and Delivery (L&D) Unit

• Labor & Delivery patients are allowed a total of four visitors in the unit at one time.
• Visitors may switch out during the patient's stay, but any additional visitors (beyond four) will be asked to leave and will not be allowed to remain in the waiting room.
• Adult visitors, age 18 years or older, are allowed to stay 24/7 until delivery.
• For the safety of our patients, sick visitors are not allowed at any time.
• Children are only allowed to visit during regular visiting hours with another adult and may not stay overnight. Children are counted as visitors.

Antepartum/Mother-Baby Unit

• Patients are allowed a total of four visitors on the unit at one time.
• Visitors may switch out during the patient's stay, but any additional visitors (beyond four) will be asked to leave and will not be allowed to remain in the waiting room.
• Only two adult visitors, age 18 years or older, are permitted to stay overnight.
• For the safety of our patients, sick visitors are not allowed at any time.
• Children are only allowed to visit during regular visiting hours with another adult and may not stay overnight. Children are counted as visitors.

Obstetrical Emergency Center, Pre-Pp, OR, and PACU Units

• Only one adult visitor, 18 years or older, is allowed.

The Women's Center visitation guidelines for COVID-19 testing and results are reviewed upon admission.

Parking/Valet Parking and Rates

For assistance with parking, or for any questions about long-term parking options, contact:

Memorial Hermann Parking Services (713) 704-2027
TMC Parking Services (713) 749-0501