Our Value Outcomes Report demonstrates Memorial Hermann Health System’s commitment to delivering safe, equitable and high-quality care to both patients and communities as well as ensuring the well-being of health care workers. In recent years, the health care industry has shifted from a volume-based model to one that prioritizes high-reliability care — delivering optimal outcomes at the lowest cost possible.
This shift is driven by health care’s Quintuple Aim, which focuses on:
- Prioritizing the patient and consumer experience and engagement
- Promoting health equity and improving access to care
- Delivering coordinated, collaborative and high-quality care that includes disease prevention
- Reducing the total cost of care
- Enhancing the well-being of employees and physicians
At Memorial Hermann, we are committed to delivering value-based care, emphasizing quality, effectiveness and patient outcomes over service volume. Through systematic risk reduction and continuous improvement, we strive to ensure that every patient receives the right care at the right time. This approach drives improved health outcomes and strengthens the resilience of our health care system.
Value-Based Care
To achieve this, Memorial Hermann has partnered with affiliated physicians through the Clinical Programs Committee (CPC) and the Clinical Care Redesign (CCR) program to minimize variations in care delivery across all facilities.
To accomplish value-based care, we have created patient care guidelines and pathways that act as clear, structured roadmaps for patients throughout their hospital experience. These guidelines are grounded in evidence-based practices and nationally recognized standards of care, with the goal that the care we provide drives high-quality, high-reliability outcomes. Our approach to value-based care is built on five key domains, all in line with industry best practices, to deliver optimal patient outcomes.
- Clinical Quality Outcomes
Delivering high-quality health outcomes through adherence to evidence-based practices and nationally recognized standards of care. Our goal is that every patient receives high-reliability care that is consistently safe and effective, leading to optimal health results.
- Efficiency of Care
We prioritize patient safety by standardizing care delivery, which helps minimize variability and reduces the risk of medical errors. Efficient utilization of care resources helps patients receive the right level of care at the right time, reducing unnecessary treatments and complications.
- Safety and Utilization of Care
Our commitment to efficiency means providing timely, high-reliability care while reducing waste and unnecessary costs. By optimizing care coordination and streamlining processes, we deliver high-quality care without delays, ensuring improved outcomes and cost savings for both patients and the system.
- Patient Focus
We place the patient experience at the center of our care approach, focusing on individual needs and preferences. By engaging patients in their care, improving communication and providing educational resources, patients tend to be more informed, involved and satisfied with their care journey, which can lead to better outcomes.
- Health Access and Engagement
Health access is a cornerstone of our care model. We are committed to delivering fair and accessible care to every patient. Our goal is for all patients to receive respectful and individualized care. This commitment extends to how we manage and support our staff, fostering an environment where everyone is trained to provide high-quality care to our community.
Our Value Outcomes Report demonstrates Memorial Hermann’s commitment to delivering safe, equitable and high-reliability care to patients and communities while protecting both patients and health care workers. Below are examples of our performance in national quality and safety measures, along with links to best practices.