Effective Date: September 14, 2022
Every day, you trust us with your health – Memorial Hermann takes responsibility seriously.
If you are a patient of Memorial Hermann, please review our HIPAA Privacy Notice, which describes how we use and disclose protected health information (PHI), our legal duties with respect to PHI, and your rights with respect to PHI and how you may exercise those rights. We may also offer certain products, programs or services that have unique or additional terms, privacy notices and/or consent forms that explain how we process information.
If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.
We may collect the following types of personal information:
Under this policy, we use personal information to:
We may aggregate, anonymize and/or de-identify data we collect about customers and site visitors and use it for any purpose, including product and service development and improvement activities.
We may share your information within our affiliated companies or entities. We may also share your information with our service providers, who act on our behalf, our partners and collaborators, and at your direction.
Below are more details on how we share data.
We do not sell your personal information or transfer personal information to third parties to use for their own benefit; however, we allow certain companies to place tracking technologies like cookies or pixels on some of our websites and apps. Those companies receive information about your interaction with our Services that is associated with your browser or device and may use that data to serve you relevant ads on our Services or others.
At our discretion, we may also disclose aggregated, anonymized or de-identified information that is not personally identifiable to third parties.
Depending on where you reside, you may have certain rights and choices regarding our processing of your personal information. These rights may be in addition or in place of the rights you have under HIPAA and include the following:
To help protect the security of your personal information, we will verify your identity in connection with any requests. Also we take steps to ensure that only you or your authorized representative can exercise rights with respect to your information. If you are an authorized agent making a request, we may require and request additional information to protect the personal information entrusted to us, including information to verify that you are authorized to make that request.
There may be situations where we cannot grant your request. For example, if you make a request and we cannot verify your identity, we will not be able to comply with the request. We may also be unable to comply with your request if we have a legal or regulatory obligation to keep your personal information. Other reasons your request may be denied are if it jeopardizes the privacy of others, or would be impractical or infeasible to honor.
Where we deny your request in whole or in part, we will take steps to inform you of the denial and provide an explanation of our actions and the reasons for the denial.
We will not restrict or deny you access to our services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver the services. For example, if you sign up for one of our community programs, we need certain information to ensure you are eligible to participate in the program.
You may exercise any of your rights in relation to your personal information by contacting us using the details provided in the “How Can I Contact You” section below.
If you no longer wish to receive promotional marketing materials from us, you may opt out of receiving such materials. You may unsubscribe from receiving marketing or other commercial emails from us by following the instructions included in the email. We will work to comply with your request as soon as we can.
It is our practice to take steps to secure our services; however, the confidentiality of information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. We cannot guarantee that unauthorized third parties will not gain access to your information; therefore, when submitting personal information to our websites or apps, you must weigh both the benefits and the risks.
We may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy notices or policies. We are not responsible for the privacy practices of these websites.
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies.
Our mobile app, Everyday Well, is subject to Google’s COVID-19 app requirements
Outside of the patient context, we do not directly collect data from children (we define "children" as minors younger than 13). If you are a parent or guardian and become aware that your child has provided us with information, please contact us using one of the methods specified below and we will work with you to address this issue.
Any information you provide to us may be stored and processed, transferred between and accessed from the United States, where we are located.
If you have questions about your information, please contact us by clicking on the "Contact Us" link on the website you are visiting or by e-mailing us at firstname.lastname@example.org. Alternatively, you may send a letter to the following address:
Memorial Hermann Privacy Office
909 Frostwood, Suite 2:205
Houston, Texas 77024
In all communications with us, please include the email address used for registration (if applicable), the website address or the specific program to which you provided personal information and a detailed explanation of your request. We will do our best to respond to all reasonable requests in a timely manner.
This Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security practices evolve. However, we will take reasonable steps to notify you of material changes we make to this Policy. We display an effective date and a latest revision date on the Policy above so that it will be easier for you to know when there has been a change. You are responsible for regularly reviewing this Policy. Your continued use of our services constitutes your acceptance of the revised terms. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.