Whether it’s a minor concern or serious health issue, it is important to get the right care when you need it. At Memorial Hermann, we provide a full range of care options: primary care, urgent care and emergency care, including virtual care for non-emergency situations. And, if you need more specialized care, we have access to a network of more than 6,000 affiliated specialty physicians.
Your Guide to Care Options
Your first stop for most non-emergency health needs and typically your most affordable option.
Your Primary Care Provider (PCP) is your long-term health partner. Building a relationship with them is the best way to manage your overall health.
In-Person or Virtual: |
In-Person Only: |
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For health issues that need same-day attention but are not life-threatening, and a lower cost alternative to Emergency Center (ER) care.
Urgent Care is the perfect middle ground when you can't wait for a PCP appointment but don't need an ER. We have Memorial Hermann-GoHealth Urgent Care centers throughout the Greater Houston area that are open late, and virtual visits are available until midnight.
In-Person or Virtual: |
In-Person Only: |
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For severe or life-threatening conditions that require immediate medical attention.
The Emergency Center (ER) is for true medical emergencies. If you believe your condition is life-threatening, call 911 or go to the nearest ER.
In-Person Only: |
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† The above lists of conditions and symptoms are not intended to be exhaustive.
Your provider may recommend an in-person visit based on your virtual appointment symptoms.
Choosing the Right Site for Care
- Why is the type of facility I choose to go to for care so important?
- Why is it important to have a primary care physician or PCP?
- When should I seek care with a primary care physician?
- When should I go to an urgent care center?
- When is a virtual urgent care visit appropriate?
- The list of symptoms that a PCP or urgent care center treat seem similar. How do I determine where to go?
- When should I seek care in an emergency room?
- What is the difference between care you receive at an urgent care and the ER?
- Why not just go to the ER when I'm experiencing a medical issue?
- What if I’m not sure what kind of care I need?
Feeling sick and not sure what to do? Contact the free 24/7 Nurse Health Line available to those living in Texas.
When you or a family member is feeling sick, but you are not sure if you need to see a doctor or go to the hospital, contact the free Nurse Health Line. Experienced, bilingual (English/Spanish) nurses will help you decide when and where to go for medical care. Trained nurses are available 24 hours a day, 7 days a week, whether you have health insurance or not. You do not have to be a Memorial Hermann patient to use the Nurse Health Line. The Nurse Health Line is not designed to assist with life-threatening conditions or emergencies. For life-threatening emergencies, please call 911.
Call (713) 338-7979 or toll-free (855) 577-7979 to speak with a nurse.