Thank you for choosing Memorial Hermann Memorial City Medical Center for your care. Our one-of-a-kind medical center combines an advanced hospital complex with an exclusive hotel and retail center, all on a single, integrated campus. Located in what is now the population center of Houston, Memorial Hermann Memorial City is an ideal medical facility not only for our local community, but for patients with visitors from out of town or for individuals traveling for their medical care. We are adjacent to a five-star Westin Hotel for guest accommodations and feature skybridge access to Memorial City Mall for abundant retail shopping and plentiful restaurant dining.

Our goal is to make your visit or stay as safe, pleasant and convenient as possible. Here you’ll find the information you need to pre-plan your visit.

In an effort to address community health, Memorial Hermann Memorial City is a tobacco-free campus. Tobacco use is not permitted inside or on the grounds outside the hospital or the surrounding medical plazas and parking garages.

Memorial Hermann Health System prohibits discrimination in visitation based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Patient Information

For nearly 50 years, the residents of west Houston have trusted Memorial Hermann Memorial City for exceptional patient care. Memorial Hermann Memorial City has built a reputation for service-line excellence in heart and vascular, neuroscience, orthopedics, sports medicine, cancer, emergency care, specialty surgery (including urology; ear, nose and throat; bariatrics; general surgery; and others), rehabilitation, and women’s and children’s services.

Patient Guide

Our Patient Guide provides assistance with programs and services at Memorial Hermann Memorial City including information on your healthcare team, meal services, spiritual services, your TV and telephone, hearing-impaired aids, Wi-Fi access, visiting hours, advance directives, patient rights and responsibilities and more. The Patient Guide is a useful tool for patients and their family members or caregivers to reference during and after their stay.

Download Patient Guide

The Patient Guide is also available in each patient room.

Language Resources

Memorial Hermann is committed to providing free medical interpretation and translation services for patients and visitors who communicate in a language other than English, or those who are visually or hearing impaired. 

Patient Relations

The quality of care you receive is very important to us. The Patient Relations Department is available to assist you with any questions, concerns or grievances you may have during your stay. You can reach the Patient Relations Department by calling 713-242-2020.

Levels of Care at Memorial Hermann Memorial City Medical Center

There are various levels of care in which patients may be treated, depending upon the severity of their condition. Throughout a patient's stay, he or she may receive care in more than one unit as changes in condition occur.

Intensive Care Units (ICUs)

Intensive care units, or ICUs, provide comprehensive and continuous care to our most critical patients. The Surgical ICU (SICU) and Medical ICU (MICU) at Memorial Hermann Memorial City have been awarded with a gold-level Beacon Award for Excellence by the American Association of Critical-Care Nurses (AACN). This makes our facility the only in Houston to hold two gold-level Beacon Awards, and three of the four gold-level Beacon Awards in the city, exemplifying our commitment to excellent performance and patient outcomes.

Memorial Hermann Memorial City also houses the only dedicated neuroscience ICU in west Houston, integrating the entire spectrum of acute to critical care. With 19 beds dedicated to intensive and acute neurosciences care, the unit provides a carefully coordinated continuum of care for critically ill patients from admission to discharge.

The Kate Lindig Neonatal ICU (NICU) at Children’s Memorial Hermann Memorial City is a Level III NICU offering exceptional clinical care for high-risk newborns as early as 23 week’s gestation.

Intermediate Care Unit (IMU)

When a patient's condition becomes more stable, he or she may be transferred to a different level of care, most commonly to an intermediate care unit, or IMU.

Acute Care Units

A patient may be admitted directly to one of our acute care units or may be transferred from one of the ICUs as their condition improves. Your caregiver team can provide additional information and specific guidelines about what to expect in the unit where you or your loved one is receiving care.

After Your Stay

Medical Records or Release of Information

After receiving treatment, you may require copies of your medical records. For more information about how to obtain a copy of your medical record, visit the Release of My Medical Records page.

Business Services

As a patient receiving services Memorial Hermann Memorial City, you are ultimately responsible for the charges associated with your treatment and care. We will send you a summary patient statement following your discharge.

Detailed information about your charges is available by request. If you have a question or wish to request an itemized statement, please contact Patient Business Services/Customer Service by calling (713) 338-5502, or sending an email to patient.billing@memorialhermann.org. Or, you may pay your bill online by credit card or check.

Bills from Memorial Hermann cover services provided by Memorial Hermann only. You will receive separate bills from your attending physician and any consulting physicians. As a reminder, certain radiology services, laboratory services, imaging services, anesthesia and operating room procedures will include a bill from the physicians and a facility charge for the actual procedure.

Support Groups and Classes

A wide variety of support groups and health and wellness education classes are available at Memorial City and throughout the Memorial Hermann Health System. Please call (713) 222-CARE for more information or visit our event page.

Visitor Information & Hours

Memorial Hermann believes strongly in including patients’ loved ones in the healing process. When friends, family members, and caregivers work together, patients often experience a higher level of safe, quality care that can lead to a faster recovery process and a shorter hospital stay.

Visitors are designated by the patient and may include, but are not limited to, a spouse, a domestic partner, another family member, or a friend. The patient has the right to withdraw or deny such consent at any time. Memorial Hermann will not restrict, limit, or otherwise deny visitation privileges on the basis of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Visitation Guidelines and Hours

While each unit may have specific visitation guidelines appropriate for its level of care, hospital visitation guidelines are as follows:

  • We have 24 hour visitation access on our campus. After 9 p.m., all guests will need to enter through the Emergency Center or the Memorial Hermann Tower lobby and speak to a Security Officer for assistance with visiting a patient.
  • For the safety of our patients, no sick visitors are allowed at any time.
  • Children under the age of 16 are not permitted in patient care areas, waiting rooms or lobbies without adult supervision.
  • Only one adult visitor may spend the night in a general patient room, and children under the age of 18 are not permitted to stay overnight.
  • In adult critical care units, visiting is allowed according to patient preference and condition. Please check with the patient's nurse or charge nurse prior to visiting. No more than two visitors may enter at one time.

Information Desks

Patient Information desks are located in the East Tower, West Pavilion and Memorial Hermann Tower lobbies.

West Pavilion Information Desk
Monday through Friday, 5:30 a.m. to 5 p.m.

East Tower Information Desk
Monday through Friday, 5 a.m. to 9 p.m.
Saturday and Sunday 9 a.m. to 9 p.m.

Memorial Hermann Tower Information Desk
Monday through Friday, 9 a.m. to 4 p.m.

You may reach the patient information desks by dialing (713) 242-3840.

There are also Security Desks located in the main lobbies of the hospital and Medical Plazas.

Hotels

Memorial Hermann Memorial City has established discounted medical rates at many area hotels, including the adjacent Westin Memorial City, to assist patients and their families and visitors. To obtain a list of these hotels call (713) 242-2020 or (713) 242-3000.

Directions and Parking 

Directions

From the north, travel I-45 south to I-10 west. Exit Gessner Rd. and turn left at the stoplight. The main entrance to the Medical Center will be on the right.

From the south, travel I-45 north to I-10 west. Exit Gessner Rd. and turn left at the stoplight. The main entrance to the Medical Center will be on the right.

From the east, travel I-10 west. Exit Gessner Rd. and turn left at the stoplight. The main entrance to the Medical Center will be on the right.

From the west, travel I-10 east. Exit Gessner Rd. and turn right at the stoplight. The main entrance to the Medical Center will be on the right.

Airports

Houston is served by two airports: George Bush Intercontinental (North Houston) and William P. Hobby (South Houston). Memorial Hermann Memorial City is equidistant between these two airports. When determining directions from the airport to the hospital, please reference the previous Directions section using "From the north" if arriving at George Bush Intercontinental Airport and "From the south" if arriving at William P. Hobby Airport.

Entrances & Parking

Memorial Hermann Memorial City has three main hospital entrances (East Tower, West Pavilion and Memorial Hermann Tower) and multiple medical plazas. Following is a brief guide to help you find the most accessible parking and entrance for your appointment.

All un-gated parking is free of charge. Handicap parking is available in all parking lots, as well as the garages.

For outpatient testing and outpatient surgery, parking is available on the west side of the campus along Frostwood Dr. in the gated surface lot directly across from the West Pavilion entrance. A token will be provided for patients to exit the lot at no charge. All others pay $20.

Emergency Center parking is available on the first floor of Garage 3 accessible from Gessner Rd. between I-10 and Kingsride Ln. A token will be provided for Emergency Center patients to exit the lot at no charge. All others pay $20.

Valet Parking

For a small fee, valet parking is available at the East Tower entrance (off Gessner Rd.) from 8 a.m. - 6 p.m. Monday - Friday. Persons arriving to the hospital after-hours are encouraged to park in the parking lots near Gessner Rd. and the East Tower. Should you desire a security escort to your car, please dial (713) 242-2800.

Campus Destination Departments/Units Parking

East Tower

921 Gessner Rd. 

  • Cafeteria (City Café)
  • Emergency Centers
    • Children’s and Adult
  • Heart & Vascular Institute
    • Cardiac Catheterization Lab
    • Interventional Radiology
  • Inpatient Units
    • Bariatrics, Cardiology, General Surgery, Gynecology, Neurology
  • Intensive Care Units
    • Cardiovascular ICU, Intermediate Care Unit, Medical ICU, Neuro ICU, Surgical ICU
  • Observation Unit
  • Registration – Inpatient
  • Surgery – Inpatient
  • Garage 3 in the un-gated areas on levels B, C and D
  • Garage 4
  • Surface lots accessible by Gessner
  • Valet Parking available

West Pavilion

920 Frostwood Dr.

The West Pavilion entrance is directly across from Garage 2. Enter the sliding doors under the porte-cochere that reads Outpatient Surgery.

Note, there are two entrances, West Pavilion and Medical Plaza North, on the Memorial Hermann Memorial City campus associated with the 920 Frostwood Dr. address.

  • Administration
  • Amputation Prevention Center and Wound Care
  • Chapel
  • Conference Center
    • Memorial City Conference Center
  • Diabetes Center
  • Digestive Health Center
    • Endoscopy, Heartburn Treatment Center, Outpatient Pulmonary
  • Film Pick-up/Radiology
  • Gift Shop
  • Occupational Health
  • Outpatient Services
  • Pre-Admit Testing (all except Labor & Delivery and Orthopedics)
  • Registration – Outpatient
  • Surgery – Outpatient
  • Garage 2
  • Surface lots accessible by Frostwood

Memorial Hermann Tower

929 Gessner Rd. 

  • Au Bon Pain
  • Center for Advanced Orthopedics
  • Children’s Memorial Hermann
  • Inpatient Units
    • Antepartum, General Medicine, Labor & Delivery, Kate Lindig Neonatal ICU, Newborn Nursery, Oncology, Orthopedics, Pediatrics, Postpartum Maternal-Fetal medicine
  • Mischer Neuroscience Associates
  • OB Emergency Center
  • Pre-Admit Testing
    • Labor & Delivery
    • Orthopedics
  • Registration
    • Labor & Delivery
    • Orthopedics
  • Women's Memorial Hermann
  • Garage 5 in the un-gated areas on levels B, C, D and E.
  • A covered skywalk on level B of the Garage provides convenient access to the Memorial Hermann Tower. Once inside, proceed down the escalator. Hospital services are accessed by the elevator bank directly ahead (floors 2-12). Physician offices are accessed by the elevators to the left (floors 13-24).

10125 Katy Freeway 

  • IRONMAN Sports Medicine Institute
  • TIRR Memorial Hermann Outpatient Rehabilitation
  • Physician offices
  • Surface lot between Garage 5 and I-10
  • Garage 5 in the un-gated areas on levels D and E. Once you get to level D, follow the Retail Parking signs and park near Stairwell B. Services are on the ground level.

Medical Plaza 1

902 Frostwood Dr.

  • Imaging Center (x-ray only)
  • Diagnostic Laboratory
  • Physician offices
  • Garage 2
  • Surface lots accessible by Kingsride

Medical Plaza 3

915 Gessner Rd.

  • Cardiac Wellness Center
  • Diagnostic Laboratory
  • Memorial Hermann Credit Union
  • Memorial Hermann Medical Group - Primary Care
  • Memorial Hermann Medical Group - Urology
  • Walgreens
  • Physician offices
  • Garage 3 in the un-gated areas on levels B, C and D
  • Surface lots accessible by Gessner Rd

Medical Plaza 4

925 Gessner Rd.

Skybridges provide convenient access to The Westin and Memorial City Mall from the third floor of Medical Plaza 4.

  • Bobetta Lindig Breast Care Center
  • Cancer Center
  • Imaging Center
  • Lindig Family Cancer Resource Center
  • Memorial Hermann Medical Group – Cardiology
  • Memorial Hermann Executive Health
  • Pelvic Floor Health Center
  • Physician offices
  • Garage 4
  • Surface lots accessible by Gessner

Medical Plaza North

920 Frostwood Dr. 

  • Conference Centers
    • Bunker Hill
    • Piney Point
  • Home Health
  • Security/Badging
  • Physician offices
  • Garage 5 in the un-gated areas on levels B, C, D and E
  • Surface lots closest to I-10 between Garage 5 and Medical Plaza North

System Services Building – West

909 Frostwood Dr. 

 

Dining

There are multiple dining options throughout the facility. Payment options include credit cards and cash.

City Café

The City Café is located on the first floor of the East Tower off the main lobby. The Café offers a variety of meal service options, including hot breakfast, continental breakfast items, entrees, homemade pizza, a salad bar, soups, specialty sandwiches, baked goods, beverages and a variety of prepackaged items for those in a hurry.

Hours of operation:

Monday - Friday

Saturday - Sunday

Breakfast

6:30 to 10:30 a.m.

7 to 10 a.m.

Lunch

11 a.m. to 2:00 p.m.

11 a.m. to 2 p.m.

Dinner

2 to 6 p.m.

Closed

Grill / Deli

10:30 a.m. to 7:45 p.m.

10:30 a.m. to 6 p.m.

City View Bistro

Hot and cold specialty drinks as well as an assortment of gourmet bakery products, sandwiches and more are available at this Starbucks® kiosk located on the 12th floor of the Memorial Hermann Tower.

City View Bistro is open Monday through Friday, 6:30 to 11 a.m. and 11:30 a.m. to 2 p.m.

Gift Shop

Located on the first floor in the curved hallway between the East Tower and West Pavilion lobbies, our gift shop offers merchandise for all ages and occasions. 

The Gift Shop also offers free same-day delivery to patients in the hospital. Phone orders are welcome and available during Gift Shop operating hours.

Hours:

Monday - Friday: 8 a.m. to 7 p.m.

Saturday: 11 a.m. to 4 p.m.

Sunday: 12 p.m. to 4 p.m.

Shop Online  

Hospital Phone Directory

Main Number (713) 242-3000
Business Office (713) 242-3028
Campus Courtesy Shuttle (713) 242-2800
Case Management/Social Services (713) 242-3429
Chaplain (713) 242-3849
Community Classes (713) 222-CARE
Emergency Center (713) 242-3070
Children's Emergency Center (713) 242-2830
OB Emergency Center (713) 242-4HER (4437)
Film Pick-Up (713) 242-3496
Gift Shop - Lori's (713) 242-3930
International Services (713) 242-4264
Lost and Found (713) 242-3830
Medical Records/Release of Information (713) 242-3401
Outpatient Scheduling (866) 378-0004 or (713) 242-3700
Physician Referral (713) 222-CARE
Security (713) 242-3428
Support Groups (713) 222-CARE
Volunteer Services (713) 242-3830
Walgreens – Medical Plaza 3 (713) 827-0146