Visiting Hours

We believe strongly in including our patients' loved ones in the healing process. When friends, family members and caregivers work together, patients often experience a higher level of safe, quality care that leads to a faster recovery process and a shorter hospital stay.

While each unit may have specific visitation guidelines appropriate for that level of care, hospital visitation guidelines are as follows:

  • You have the right to have any visitors you designate. The hospital will not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
  • In order to provide an optimum healing environment for our patients, hospital visiting hours are from 9 a.m. to 9 p.m. daily.
  • For the safety of our patients, no sick visitors are allowed at any time.
  • Children must be accompanied by a responsible adult at all times. For the wellbeing of our patients, we ask that all children who visit the hospital be healthy and infection-free, with up-to-date immunizations.

Primary Support

Primary Support is defined as the individual(s) who normally provide the patient with physical, psychological or emotional support. A Primary Support is assigned by the patient, parent or surrogate decision maker, and is usually a relative, but may also be a close friend, neighbor or clergy member. These individuals are different than a visitor and can be here 24 hours a day, even outside of visiting hours, as they are designated to provide support to the patient as well as the healthcare team throughout the patient's stay.

Primary Supports will be issued identification by the nursing unit, which should be worn at all times. For more information regarding Primary Supports, please ask your nurse.

Family Spokesperson

Protecting the patients' health and privacy is critical. Our staff cannot give medical information to unauthorized family members or visitors.

It is important that a spokesperson is appointed by the patient and/or family to receive medical information about the patient to share with other family members and friends. The spokesperson will receive a patient privacy code from the nurse, which is required when calling the unit to obtain patient information.

Gift Shops

Lori's Gift Shop
1st floor, Hermann Pavilion
Monday-Friday: 7 a.m. - 9 p.m.
Saturday-Sunday: 9 a.m. - 9 p.m.
Shop Online »

Zen & Now Gift Shop
2nd floor, Suite 213, Medical Plaza Building
Monday-Friday: 7:30 a.m. - 6 p.m.
Saturday-Sunday: 9 a.m. - 9 p.m.

Walgreens Pharmacy
1st floor, Medical Plaza Building
Monday-Friday: 8:30 a.m. - 6 p.m.


Patients, family members and guests of Memorial Hermann-Texas Medical Center may be eligible to receive special discounted rates at participating hotels. Simply ask for the "medical rate" when making reservations.

View Hotel Information

Rates are subject to change and do not include tax. A concierge can assist you with recommendations and reservations Monday through Friday from 8 a.m.- 4:30 p.m. by phone at (713) 704-1007 or via e-mail at

Meditation/Chapel/Prayer Rooms

  • Dunn Chapel: Hermann Pavilion Atrium (ground floor)
  • Sterling Prayer & Meditation Room: 1st floor, Robertson Pavilion
  • Muslim Prayer Room: 6th floor, Cullen Pavilion
  • Chaplain Services: (713) 704-4160

Smoking Policy

Outside Robertson Pavilion

Waiting Rooms for Intensive Care Units (ICUs)

  • Cardiovascular Intensive Care (CVICU) - 8th floor, Heart & Vascular Institute
  • Cardiovascular Intermediate Care (CVIMU) - 8th floor, Heart & Vascular Institute
  • Medical Intensive Care (MICU) - 2nd floor, Cullen Pavilion
  • Medical Intermediate Care (MIMU) - 2nd floor, Cullen Pavilion
  • Neonatal Intensive Care (NICU) - 7th floor, Children's Memorial Hermann Hospital
  • Neuro Intermediate Care (NIMU) - 3rd floor, Jones Pavilion
  • Neuro Trauma Intensive Care (NTICU) - 4th floor, Jones Pavilion
  • Neuroscience Intensive Care (NSICU) - 7th floor, Jones Pavilion
  • Pediatric Intensive Care (PICU) - 9th floor, Children's Memorial Hermann Hospital
  • Shock Trauma Intensive Care (STICU) - 3rd floor, Children's Memorial Hermann Hospital
  • Surgical Intermediate Care (SIMU) - 3rd floor, Children's Memorial Hermann Hospital
  • Transplant Surgical Intensive Care (TSICU) - 3rd floor, Children's Memorial Hermann Hospital
  • Transplant Intermediate Care (TSIMU) - 9th floor, Jones Pavilion