We believe strongly in including our patients' loved ones in the healing process. When friends, family members and caregivers work together, patients often experience a higher level of safe, quality care that leads to a faster recovery process and a shorter hospital stay.
While each unit may have specific visitation guidelines appropriate for that level of care, hospital visitation guidelines are as follows:
Primary Support is defined as the individual(s) who normally provide the patient with physical, psychological or emotional support. A Primary Support is assigned by the patient, parent or surrogate decision maker, and is usually a relative, but may also be a close friend, neighbor or clergy member. These individuals are different than a visitor and can be here 24 hours a day, even outside of visiting hours, as they are designated to provide support to the patient as well as the healthcare team throughout the patient's stay.
Primary Supports will be issued identification by the nursing unit, which should be worn at all times. For more information regarding Primary Supports, please ask your nurse.
Protecting the patients' health and privacy is critical. Our staff cannot give medical information to unauthorized family members or visitors.
It is important that a spokesperson is appointed by the patient and/or family to receive medical information about the patient to share with other family members and friends. The spokesperson will receive a patient privacy code from the nurse, which is required when calling the unit to obtain patient information.
Lori's Gift Shop
1st floor, Hermann Pavilion
24 hours/7 days a week
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Zen & Now Gift Shop
2nd floor, Suite 213, Medical Plaza Building
Monday-Friday: 9 a.m. - 5 p.m.
1st floor, Medical Plaza Building
Monday-Friday: 8:30 a.m. - 6 p.m.
Patients, family members and guests of Memorial Hermann-Texas Medical Center may be eligible to receive special discounted rates at participating hotels. Simply ask for the "medical rate" when making reservations.
Rates are subject to change and do not include tax. A concierge can assist you with recommendations and reservations Monday through Friday from 8 a.m.- 4:30 p.m. by phone at (713) 704-1007 or via e-mail at email@example.com.
Smoking is not allowed in Memorial Hermann building or parking garages.