Helpful Phone Numbers

Use this directory to find helpful phone numbers for Memorial Hermann-Texas Medical Center.

Billing Questions

Patient Business Services/Customer Service is available to assist you by phone with in-depth financial analysis to answer any questions you may have or resolve any account issues. To speak with a customer service representative, please call Patient Business Services/Customer Service at (713) 448-5502 or toll free at 1 (800) 526-2121. Or, pay your bill online.

Patient Privacy

If you would like more information about our privacy practices or have questions or concerns, please contact the Privacy Office at the number listed below.

If you believe your privacy rights have been violated, you may file a complaint, in writing, to the Memorial Hermann Privacy Office located at 909 Frostwood, Suite 2:205, Houston, TX. 77024, or by calling toll free at 1 (800) 621-4249.

Or, you may contact the U.S. Department of Health and Human Services (DHHS) at 1301 Young Street, Suite 1169, Dallas, TX 75202, or by phone at (214) 767-4056, fax at (214) 767-0432 or TDD at (214) 767-8940. To email the DHHS Secretary or other Department Officials, send your message to hhsmail@os.dhhs.gov.

Security Services

The services of Memorial Hermann-Texas Medical Center's Security department are available to you 24 hours a day.

In addition to our staff of trained, licensed security officers, we have officers from the Houston Police Department onsite at all times. We provide escorts to and from parking facilities upon request.

For your security and peace of mind, we have a state-of-the art electronic monitoring system throughout the facility including cameras, door locks and alarms that are monitored by security personnel at all times. If you have questions or need assistance, please call (713) 704-0000 at any time.