Patients and Visitors

Welcoming both patients and their loved ones into the healing process is our philosophy of patient- and family-centered care. The present facility opened in 1986, though the hospital’s history of service to the community dates back to 1963. Memorial Hermann Southeast Hospital has upheld its commitment to bringing you the best in health care, providing high quality care with the latest technology, close to home.

Patient Guide Volunteer Opportunities Campus Fact Sheet

Amenitites

Gift Shop

Forget something? Located on the first floor of the main hospital, our gift shop offers a variety of items such as gifts, cards and toiletries. Weekly promotions are available as well as military and senior discounts, a rewards program and free delivery service. Cash, check and credit cards are accepted.

To contact the gift shop, call (281) 929-6191.

Please note that fresh flowers and potted plants are not allowed in several patient units, including ICUs, as they may contain harmful germs that could be dangerous to patients.

ATM

For your convenience, ATMs are located in the hospital vending area next to the first floor staff elevators and in the Emergency Center lobby in front of the Security office.

Wi-Fi

Limited wireless access is available throughout the hospital campus. Under wireless connections, select MH_Guest. For access, you must read and accept the Guest Wireless Terms of Service and Acceptable Use Policy when prompted.

Dining

Cafeteria

Located on the first floor of the main hospital, the Southeast Café is open from Monday through Friday from 7 a.m. to 7 p.m., and on the weekends and holidays from 7 a.m. to 2 p.m. Payment options include cash and credit cards.

The Southeast Café offers a variety of meal service options, including hot breakfast, continental breakfast items, entrées, homemade pizza, a salad bar (featuring fresh vegetables), soups, specialty sandwiches, baked goods, an assortment of beverages and a variety of prepackaged items for those in a hurry.

The Southeast Café is open daily for breakfast from 7 - 9:30 a.m. Lunch and dinner are served from 11 a.m. - 7 p.m.

Southeast Café on the Go

Menu offerings include coffee, assorted bottled beverages, “grab and go” sandwiches and salads, yogurts, fresh fruits, microwavable frozen meals and an assortment of packaged snacks, including mindful, gluten free, and sweet and salty. Located on the first floor of the main hospital, behind the staff elevators, the Southeast C-Store is open to the public Monday through Friday from 7 a.m. - 7 p.m. and Saturday and Sunday from 7 a.m. - 2 p.m.

The Healing Brew

The Healing Brew proudly serves Starbucks® coffee items. Daily offerings include fresh-brewed coffee, hot and iced espresso-based drinks, specialty teas, fresh bakery items, sandwiches and salads. Located on the first floor of the Outpatient Services building, the Healing Brew is open Monday through Friday from 5:30 a.m. - 4 p.m.

Visiting Hours

Memorial Hermann believes strongly in including patients’ loved ones in the healing process. When friends, family members and caregivers work together, patients often experience a higher level of safe, quality care that leads to a faster recovery process and a shorter hospital stay.

Visitors are designated by the patient and may include, but are not limited to, a spouse, a domestic partner (including same-sex domestic partner), another family member, or a friend, and the patient has a right to withdraw or deny such consent at any time. Memorial Hermann will not restrict, limit, or otherwise deny visitation privileges on the basis of age, race, ethnicity, color, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

While each unit may have specific visitation guidelines appropriate for its level of care, hospital visitation guidelines are as follows:

• In order to provide an optimum healing environment for our patients, hospital visiting hours are from 7 a.m. to 9 p.m. daily, and are further limited in some areas such as critical care units and maternity. After 9 p.m., visitors will check in with security, as entry into the facility will be limited.
• For the safety of our patients, no sick visitors are allowed at any time.
• Children under the age of 14 are not permitted in patient care areas, waiting rooms or lobbies without adult supervision.
• Only one adult visitor may spend the night in a general patient room, and children under the age of 18 are not permitted to stay overnight.