My Memorial Hermann™ and MyChart offer a range of features that help you stay connected you to your care and wellness. From viewing your test results as soon as they become available to managing your medications and sending secure messages to your care team, you can access the information you need to make informed decisions about your health. My Memorial Hermann makes it easier to manage your health all in one place.
Discover how to make the most of your patient portal experience with our guide below.
With MyChart, you can view test results as soon as they become available, rather than waiting for a phone call or letter from your physician. To view test results, go to Health > Test Results. Select a test to view additional information, such as:
If you're looking for a specific result, enter keywords in the search field on the Test Results page.
Go to Health > Medications to see all of your current medications in one place. You can see details for each medication, including the prescribed dosage, instructions and the name of the physician who prescribed the medication. You also can view additional information about a medication, such as precautions to consider when taking the medication and potential side effects, by clicking the Learn more link.
You will receive a message in your MyChart Inbox when your prescription refill is processed.
You can request refills only for prescriptions that were filled at a pharmacy within your health care organization. If you need a medication refill for a prescription at an external pharmacy (for example, Walgreens or CVS), you'll have to contact that specific pharmacy.
To get a summary of your medical record, go to Health > Health Summary. This summary includes:
Your physician might request that you record certain information, such as your daily glucose or blood pressure readings, in MyChart. When you enter the information in the Track My Health feature, your physician automatically receives the readings so they can then monitor your progress between visits.
If you have a fitness tracking device (such as a Fitbit® or a Withings Smart Scale®) you can link your device to MyChart to automatically fill in your flowsheet with relevant data. Click Connect My Account on the Track My Health page to get started.
You can read any messages sent by your doctor or other clinic staff by going to your Inbox (Messaging > Message Center).
If you're looking for a specific message, enter key words in the search field on the Inbox page.
If you have a non-urgent medical question, you can send a message to your care team. This message is secure, meaning your information stays private even as it is sent over the internet.
You might use the Get Medical Advice feature if you're not sure whether you should come in for an appointment, if you need clarification on the dosage of one of your medications or something that was discussed in a recent visit, or even if you just want advice about a common illness.
Someone at your clinic should respond within two business days. If you've opted to receive notification of new messages in your MyChart account, you'll receive a message - or push notification - letting you know that the clinic has responded to your request.
To view a message you've sent, go to Messaging > Message Center and select the Sent Messages tab. Messages that have an “eye” icon have not yet been read by clinic staff.
Memorial Hermann offers eCheck-in for select appointments, up to seven days in advance. With the MyChart eCheck-in feature, you can save time in the waiting room when you update personal information, complete forms, provide insurance information, virtually sign documents and pay your co-pay before your scheduled appointment.
With eCheck-in, you can:
To use eCheck-in, follow these easy steps:
E-Visit, a feature inside your MyChart account, is a convenient way to securely submit a question regarding a health concern and receive a response from your provider, with either a treatment plan or the next steps for your care.
If your provider orders an E-Visit after reviewing your medical question, you will answer a series of questions about your current symptoms and/or concerns. After reviewing your responses – along with a review of your medical history – your provider will send you a message with the recommended next steps for your care, possibly saving you the time of a video visit or an in-person visit.
When you are in your child's record in MyChart, go to Health > Immunizations. You can see the immunizations your child has received and the dates on which they were administered. Click on the immunization name to learn more.
To open a printer-friendly summary of your child's immunizations, click on the printer icon.
To view your child's growth charts, open your child's record and go to Health > Growth Charts.
You can customize the view of the growth chart by:
You can also view the growth chart with a different unit of measure (Metric or Standard) by selecting the option for that unit of measure.
If you want a copy of the growth chart for your records, click on the printer icon.
If you've been seen at another health care organization, you might be able to view information from that medical record right in MyChart. You might have heard this feature referred to as “Happy Together.” The information you might see from other organizations includes:
To view this information, you must link your accounts. Go to Profile > Link My Accounts to get started. Then, select your account from the list and click Link Account.
After you've linked your accounts, information from the other organization appears in MyChart with a icon.
For more information about how linked accounts work, as well as what information you can see from each health care organization, click See more and then click the link for the FAQ page.
There are three ways you can personalize how MyChart appears for you and each of your family members. For each account to which you have access, you can:
MyChart can send you notification by email or text message when there is new information available in your MyChart account. You can specify your preferences for different types of notifications, including new messages, test results, billing statements and letters, prescriptions, appointment updates and more.
If your doctor has assigned you a patient-entered flowsheet for tracking your health data, you can connect MyChart to Apple Health® or Google Fit® to automatically pull in data from other health and fitness apps or devices.
Some non-employed affiliated physicians use Community Connect, an extension of Memorial Hermann's Epic System, as their medical record.
Note: At Memorial Hermann Health System, we are dedicated to protecting the information of our patients. The proxy process was designed to comply with state and federal privacy laws. Parents accessing the My Memorial Hermann and Epic MyChart patient portal are able to see portions of medical record for patients ages 13-17. Parents may contact the Memorial Hermann Release of Information Department directly at (713) 222-CARE (2273) or online at Request Medical Records to request a complete copy of their child’s medical records.