MyChart Video Visits

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Care You Need From the Comfort of Your Home

Video visits provide a convenient way to connect with your provider through a scheduled video appointment. Through video visits, you can receive care for common illnesses and chronic diseases without traveling to the doctor’s office.

Video visits allow you to have a face-to-face appointment over video with your provider. Your video visit will be conducted by using either your smartphone, tablet or computer to connect to the visit through your My Memorial Hermann MyChart account. You can schedule and access video visits through MyChart, allowing you to see your provider more conveniently within our secure patient portal.

Through a video visit, patients can speak with their provider to help manage an ongoing or chronic health condition, get medication refills and receive a diagnosis for a variety of common medical conditions, including but not limited to:

  • Follow-up for an acute care visit (last seen within 8 weeks by a provider)
  • Medication management -- refills, medication changes, etc. (if patient has been seen in person within the last 12 months)
  • Chronic disease management -- blood pressure, diabetes, cholesterol, thyroid, etc. (if patient has been seen in person within the last 12 months)
  • Follow-up of lab test and imaging results
  • Referrals
  • Mental health follow-up
  • Some skin rashes

Video Visits Instructions

Download the App Now From the App Store & Google Play

Securely access your health information from your device by downloading the My Memorial Hermann app.

Available on the App Store Get it on Google Play
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Frequently Asked Questions (FAQs)

Both new and established patients are eligible for a video visit. You must be physically located in the state of Texas at the time of the video visit.

  1. A compatible device such as a smartphone (iOS or Android), tablet (iOS or Android) or computer (desktop or laptop) with an attached or built-in video camera and microphone.
  2. A connection to the internet with adequate bandwidth

Discuss video visits with your provider’s office to determine if they are participating at this time.

Yes. Your provider will give a personalized treatment recommendation. If the provider determines that a prescription is appropriate, they will prescribe medication; however, your provider will not prescribe controlled substances, including narcotics, during a video visit.

Video visits typically take 15 to 30 minutes. New patient and specialty visits may last longer.

Hours can vary, but typically you can schedule Monday - Friday, 8 a.m. to 5 p.m.

Video visits costs vary. Contact your insurance provider for coverage.

Questions

Email us at DigitalSupport@memorialhermann.org or call (713) 222-CARE from Monday to Friday, 8 a.m. to 5 p.m. CST.

Some non-employed affiliated physicians use Community Connect, an extension of Memorial Hermann's Epic System, as their medical record.

Note: At Memorial Hermann Health System, we are dedicated to protecting the information of our patients. The proxy process was designed to comply with state and federal privacy laws. Parents accessing the My Memorial Hermann and Epic MyChart patient portal are able to see portions of medical record for patients ages 13-17. Parents may contact the Memorial Hermann Release of Information Department directly at (713) 222-CARE (2273) or online at Request Medical Records to request a complete copy of their child’s medical records.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.