Nationally recognized for quality and patient safety, Memorial Hermann Health System strives to maintain a high-reliability culture that fosters and supports patient safety and optimal patient outcomes. Key to our commitment to nursing excellence are our dedication to professional nursing practice and the rigorous measurement of quality and patient safety.
Professional Practice Model
Recognizing the complexity and unpredictable nature of the work of nursing, Memorial Hermann’s System Magnet Collaborative Council developed a systemwide Professional Practice Model (PPM). This model, which defines how nurses at Memorial Hermann practice, collaborate, communicate and develop professionally, is based on four core values:
- Community: We serve our diverse community with a focus on quality and patient safety.
- Compassion: Through diversity and inclusivity, we care for everyone with kindness and respect.
- Credibility: We provide credible evidence and research to improve quality of care and patient outcomes.
- Courage: We have courage to advance and grow professionally through leadership and governance.
Our Nursing Care Delivery Model of patient- and family-centered care delivery is at the center of the PPM and addresses those nurses caring for the patient, the family and the community as well as how care is provided. This model allows our nurses to assess, plan and implement care by collaborating with diverse patient populations and their families to provide safe care in a high-reliability organization.
Quality Indicators
Memorial Hermann participates in the National Database of Nursing Quality Indicators (NDNQI®), to measure nursing quality across the ambulatory and inpatient care settings. NDNQI provides ongoing reporting of structure, process and outcome indicators to evaluate the quality of nursing care at the unit level.
Using the NDNQI database, each Memorial Hermann campus benchmarks nurse-sensitive quality indicators (NSI) to help improve patient outcomes and nursing quality through performance improvement and drive lasting, positive change across the organization.